Product Delivery

Delivery in Bulgaria

All products ordered from wildnature.co are delivered in Bulgaria by courier Econt. You can choose between pick-up at the courier’s office or delivery to an address you have provided. The delivery price, includes in the final total sum all additional cash-on-delivery and insurance fees, unless otherwise stated.

The delivery includes an option to examine the purchased product/s. Please, examine it carefully and in case of damage or discrepancies, contact us immediately so that the product can be returned and replaced free of charge. 

In case of refusal of delivery, without available damages and discrepancies of the ordered product/s, the USER/CUSTOMER pays the fee for its return. 

If you wish to have the purchase delivered by a different courier, selected by you, you must pay the delivery price determined by the respective courier, with all additional fees for cash on delivery and insurance included.

Delivery of products in stock is done from 2 to 5 working days.

For the creation of products that are not currently available, the delivery is from 5 to 10 working days, and the USER/CUSTOMER will be notified of the availability.

The execution of each order for Bulgaria begins after confirmation by a phone call between the AUTHOR and the USER/CUSTOMER.

 

Deliveries outside Bulgaria

Deliveries outside Bulgaria are made with the courier company DHL or BULGARIAN POSTS.

The delivery price with all additional fees and insurance are at the expense of the USER/CUSTOMER, unless otherwise stated. The rates are determined by the respective courier. In your shopping basket, you will see automatically the delivery price for the selected product. 

The delivery of products in stock is made within 7 working days, depending on the country and the local courier schedules.

For the creation of products that are not currently available, as well as sending a limited series of photographs, the delivery is up to 14 working days.

 

The AUTHOR is obliged to deliver the product/s by handing them over to the USER/CUSTOMER without undue delay within the specified period, starting from the date of concluding the contract, except in cases when:

  • the parties have agreed otherwise;
  • the delay is the fault of third parties;
  • force majeure circumstances are preventing the execution of the order;

 

When the AUTHOR does not deliver the product/s within the period specified in the distance contract, the USER/CUSTOMER requires him to deliver the product/s within an additional period depending on the circumstances. If the AUTHOR does not deliver and deliver the product/s within this additional period, the USER/CUSTOMER has the right to terminate the contract.

When the USER/CUSTOMER has notified the AUTHOR before concluding the distance contract, that it is essential that the delivery is made on a specific date or at the latest by a certain date and the product/s are not delivered within the time agreed with the USER/CUSTOMER, they havr the right to cancel the contract.

Upon termination of the contract of sale, the AUTHOR is obliged to refund to the USER/CUSTOMER without undue delay all amounts paid under the contract. 

The AUTHOR has the right to refuse the execution of the purchase order, after notifying the USER/CUSTOMER, without any responsibility and without owing compensation. The reason for this may be:

  • inaccurate or incomplete details submitted by the USER/CUSTOMER;
  • already depleted products that cannot be produced in the form chosen by the USER/CUSTOMER during the order;
  • force majeure circumstances.